Contribute to the energy transition as a Service Support Officer on the Operational Chain Monitoring (OKM) team. You will help colleagues by ensuring the availability of systems, solving problems and quickly engaging appropriate solution groups. This position is for 32 to 40 hours per week in Arnhem and Haarlem. You will be expected at our Haarlem location several times a month. You will make the net faster at Alliander.

The energy transition is impossible without you as a Service Support Officer As a Service Support Officer in team OKM (Operational Chain Monitoring) you will support company managers in solving technical problems with our SCADA system, provide telephone support to our technicians and answer questions from suppliers about smart meter malfunctions. Together with the team, you ensure that our systems always remain available by intervening quickly and effectively in case of problems and calling in the right solution groups. With your knowledge and skills, you will help the people in the field quickly on their way so that they can focus on their expertise. We are creating the energy network of the future for everyone, with everyone. And as a Service Support Employee, you will contribute to this. So you are busy with the:

- creating and resolving incidents and changes based on monitoring alerts and customer requests, based on our Service Level Agreements (SLA). - Communicating with stakeholders at the time of a disruption and making the translation to the user group and development team.

- Help implement new service management processes based on the ITIL framework.

- telephone support to field technicians and commissioning of Alliander equipment, enabling them to perform their work efficiently and quickly.

You make the grid easier at Alliander Did you know that at Alliander we are made up of different companies? Together with Liander, Qirion, Qterra, Dep, Firan and Entrnce, we develop and manage the energy network for millions of residents in the Netherlands. And with the current energy transition, that's hard work. We do this with the help of over 8,000 professionals. Thanks to these talents, we have full confidence in the energy future of the Netherlands. Together with you, we will make it possible. And you will do that at our business unit Alliander.

Making work out of tension is possible only if you have enough energy. And the right work environment gives you that. At team OKM (Operational Chain Monitoring) Service Desk, part of the OT hub, you are responsible for Life Cycle Management and integral improvement of the effectiveness and efficiency of the (digital) infrastructure of

our assets. The OKM Service Desk joins various teams upon request when new services or services need to be implemented in order to provide a good first line function. Before new meters go into the field or new functions are added to existing meters, we want to make sure that we can guarantee the intended quality and reliability. So that we can deliver the desired data, minimize premature outages and engineers do not have to visit our customers unnecessarily. In a team of about ten Support Employees, you will be responsible for a set of systems and services used in the field.

You make the grid more energetic Solving malfunctions and preventing them in the future. You do that from your own strength and talent. And you do it with us. Will you contribute to this with your customer-oriented way of thinking? And do you supplement this with:

- completed mbo education and/or working level at mbo level. - At least 3 years of relevant experience as a user support or help desk within a business OT or IT environment.

- A service-oriented attitude in which you strive for continuous improvement. You know how to ask questions to get to the root of a problem so that correct routing can be done and incidents can be resolved quickly. - Knowledge of and experience with IT systems (SCADA, ServiceNow and KLAK) and ITIL processes.

- affinity for electrical engineering: terms such as PLC, RTUs, modems and routers are not unknown to you.