Customer Service Representative CMC

Within Customer Service Performance Formulations, Agriculture Specialties,
in Arnhem there is a vacancy for 1 year for a

Customer Service Representative (100%)

The Customer Service Organization of Agriculture Specialties in Arnhem serves customers all over the world.
The Customer Service Representative reports to the Customer Service Supervisor.

Customer Service Representative

Key Accountabilities

 Fulfill the “Order To Cash” (OTC) cycle for all assigned orders and ensure processing and monitoring in accordance with agreed terms in order to optimally serve customer needs and be in compliance with law, regulations and Nouryon procedures
 Provide a high customer service level by building/maintaining customer relationships (internal/external)

Key Activities

 Manage customer orders (including inter-company and stock transfer orders):
order acceptance, order entry, order confirmation and order follow up, including documentation and questions.
 Proactively reaching out to customers to follow up on contract fulfillments
 Maintain order to cash master data
 Manage transport administration – if applicable: book transport for every order and send transport instruction in compliance with law and regulations and in line with HSE policies; fulfil customs regulations
 Invoice customers: ensure timely, complete and correct sales invoices including documentation (including credit-debit notes, rebates, commissions, return to works, etc.)
 Monitor, register and inform on contractual sales volumes and additional order-related costs on customer level
 Complaint administration/handling
 Continuous improvement: implement and/or optimize work processes, techniques and systems; share knowledge (best practices) and contribute to standardization in work processes to support harmonization and proper usage of systems
 Coordinate samples deliveries
 Overdue review under guidance from sales/credit control

Required skills

 Minimum MBO 4 or higher level of working and thinking
 Relevant commercial and logistics education and training
 Experienced in order processing in SAP
 Excellent communication by phone (ability to explain problems/handle critics)
 Customer focus and result oriented; highly motivated
 Team player; active participation in meetings
 Accurate working
 Able to deal with stress
 Excellent in English and Dutch (additional language pre)

Within Customer Service Performance Formulations, Agriculture Specialties,
in Arnhem there is a vacancy for 1 year for a

Customer Service Representative (100%)

The Customer Service Organization of Agriculture Specialties in Arnhem serves customers all over the world.
The Customer Service Representative reports to the Customer Service Supervisor.

Customer Service Representative

Key Accountabilities

 Fulfill the “Order To Cash” (OTC) cycle for all assigned orders and ensure processing and monitoring in accordance with agreed terms in order to optimally serve customer needs and be in compliance with law, regulations and Nouryon procedures
 Provide a high customer service level by building/maintaining customer relationships (internal/external)

Key Activities

 Manage customer orders (including inter-company and stock transfer orders):
order acceptance, order entry, order confirmation and order follow up, including documentation and questions.
 Proactively reaching out to customers to follow up on contract fulfillments
 Maintain order to cash master data
 Manage transport administration – if applicable: book transport for every order and send transport instruction in compliance with law and regulations and in line with HSE policies; fulfil customs regulations
 Invoice customers: ensure timely, complete and correct sales invoices including documentation (including credit-debit notes, rebates, commissions, return to works, etc.)
 Monitor, register and inform on contractual sales volumes and additional order-related costs on customer level
 Complaint administration/handling
 Continuous improvement: implement and/or optimize work processes, techniques and systems; share knowledge (best practices) and contribute to standardization in work processes to support harmonization and proper usage of systems
 Coordinate samples deliveries
 Overdue review under guidance from sales/credit control

Required skills

 HBO level of working and thinking
 Relevant commercial and logistics education and training
 Experienced in order processing in SAP
 Excellent communication by phone (ability to explain problems/handle critics)
 Customer focus and result oriented; highly motivated
 Team player; active participation in meetings
 Accurate working
 Able to deal with stress
 Excellent in English and Dutch (additional language pre)