Request
Alliander
Consultant Service Management
Service Management Consultant
Info
Function
Service Management ConsultantLocation
Arnhem BellevueHours per week
40 hours per weekDuration
March 23, 2026 - September 30, 2026Application number
SRQ148967Segment
Staff & ManagementClosing date
04.03.2026
15:00
Role description and task arrangements
Start: As soon as possible
Duration: 09/30/2036
Want to make your candidate stand out? Add a personal motivation letter
Number of hours: 40 per week
Rate: €121.75 including MSP fee
Self-employed: No, not even through a supplier
Location: Arnhem (2 days)
Submit CVs in Dutch
Screening: possible additional (this takes more time)
Service Management Consultant
Alliander, and certainly OT Hub, is at the heart of the energy transition. Our gas and electricity grids are the foundation on which the Netherlands is built. Together, we are creating a sustainable energy system for the future. To achieve this, we are building smart, data-driven solutions that are necessary to optimize the use of our grids. As a Service Management Consultant, you will have the opportunity to make a special contribution to the energy transition by helping to build the digital foundation underneath it and further professionalizing its management. Of course, you will do this together with a team of enthusiastic, experienced colleagues with whom you work on a daily basis. Together, you will build a new, even better service. Together, you will pioneer to make a difference in the energy transition.
OT Hub Department
As a department, OT Hub covers a broad internal and external playing field. It is the place where operational technology (OT) and information technology (IT) come together. We develop, implement, replace, and utilize equipment that enables us to automatically measure the load on these grids and make it available digitally. These insights are then distributed to other Alliander organizational units and third parties. Why do we do this? Because these insights help us to make better use of the grids. It also enables us to control them remotely. In this way, we are building and managing the digital foundation for the energy system of the future. In this dynamic, challenging context, you will have the opportunity to shape your own role in a suitable, unique way and contribute at various levels to the transition that this requires.
Job description
As a Service Management Consultant, you will have a varied, proactive role. You will proactively help to establish a mature management organization, with a growing team. You will be asked to make a guiding contribution to the design of the various management processes and their management. In addition, it is important to take a proactive and innovative approach to further improving the services.
Identifying opportunities and bottlenecks is inextricably linked to this. A diversity of chains, including underlying processes and systems, requires the ability to analyze and initiate. You will act in different areas and in different environments: in your own team (Team OKM - Operational Chain Monitoring), but also within the various value chains that are active in the OT Hub. You will act as a sparring partner for the Service Delivery Managers and Product Owners involved in the operational and management teams. As a sparring partner, you will provide expertise in the field of setting up and managing KPIs.
Talents|
The Service Management consultant we are looking for is someone who knows how to take control in a dynamic and knowledge-driven environment. This requires someone who can combine a strong personality with a high degree of customer focus. It is also important to be focused on collaboration and on achieving common goals together. This requires a positive and problem-solving attitude. Other required talents include:
- Analytical and conceptual thinking
- Flexibility and adaptability to do whatever is necessary to advance the team and its services, for example by stepping into the responsibilities of Service Delivery until the corresponding vacancy has been adequately filled.
- Self-organization
- Experience with change management and transitions
- Curious
- Sense of responsibility
Work
- You initiate areas for improvement from within the team and, together with them, manage the implementation, progress, and quality of service provision.
- You will work closely with your own team and proactively seek cooperation with other teams and chain partners in order to align the various interests and processes and thus achieve joint results.
- From a chain management perspective, you monitor the quality of our services, make adjustments where necessary, and report to management on performance and measures taken or required.
- Using tools such as Problem Management (ITIL), you will analyze specific, broader problems and ensure that they are investigated further. You will also propose appropriate solutions.
- In the event of significant disruptions, you will act as coordinator and point of contact for the (internal) customer. This will, of course, be done in close collaboration with the Service Desk and any other disciplines.
- You actively contribute to improving the service delivery process based on your knowledge and expertise.
Job requirements
- A completed higher professional education or university education.
- Demonstrable experience in the same or a similar position in which customer focus is essential in a comparable environment.
- Demonstrable experience with change management and transitions.
- Good command of Dutch (C1) and English.
- ITIL 4 certification or a comparable certification that focuses on Service Management.
- Knowledge and/or experience with work in the energy sector is a prerequisite.é.
Company data
Company data
Alliander
Role description and task arrangements
Start: As soon as possible
Duration: 09/30/2036
Want to make your candidate stand out? Add a personal motivation letter
Number of hours: 40 per week
Rate: €121.75 including MSP fee
Self-employed: No, not even through a supplier
Location: Arnhem (2 days)
Submit CVs in Dutch
Screening: possible additional (this takes more time)
Service Management Consultant
Alliander, and certainly OT Hub, is at the heart of the energy transition. Our gas and electricity grids are the foundation on which the Netherlands is built. Together, we are creating a sustainable energy system for the future. To achieve this, we are building smart, data-driven solutions that are necessary to optimize the use of our grids. As a Service Management Consultant, you will have the opportunity to make a special contribution to the energy transition by helping to build the digital foundation underneath it and further professionalizing its management. Of course, you will do this together with a team of enthusiastic, experienced colleagues with whom you work on a daily basis. Together, you will build a new, even better service. Together, you will pioneer to make a difference in the energy transition.
OT Hub Department
As a department, OT Hub covers a broad internal and external playing field. It is the place where operational technology (OT) and information technology (IT) come together. We develop, implement, replace, and utilize equipment that enables us to automatically measure the load on these grids and make it available digitally. These insights are then distributed to other Alliander organizational units and third parties. Why do we do this? Because these insights help us to make better use of the grids. It also enables us to control them remotely. In this way, we are building and managing the digital foundation for the energy system of the future. In this dynamic, challenging context, you will have the opportunity to shape your own role in a suitable, unique way and contribute at various levels to the transition that this requires.
Job description
As a Service Management Consultant, you will have a varied, proactive role. You will proactively help to establish a mature management organization, with a growing team. You will be asked to make a guiding contribution to the design of the various management processes and their management. In addition, it is important to take a proactive and innovative approach to further improving the services.
Identifying opportunities and bottlenecks is inextricably linked to this. A diversity of chains, including underlying processes and systems, requires the ability to analyze and initiate. You will act in different areas and in different environments: in your own team (Team OKM - Operational Chain Monitoring), but also within the various value chains that are active in the OT Hub. You will act as a sparring partner for the Service Delivery Managers and Product Owners involved in the operational and management teams. As a sparring partner, you will provide expertise in the field of setting up and managing KPIs.
Talents|
The Service Management consultant we are looking for is someone who knows how to take control in a dynamic and knowledge-driven environment. This requires someone who can combine a strong personality with a high degree of customer focus. It is also important to be focused on collaboration and on achieving common goals together. This requires a positive and problem-solving attitude. Other required talents include:
- Analytical and conceptual thinking
- Flexibility and adaptability to do whatever is necessary to advance the team and its services, for example by stepping into the responsibilities of Service Delivery until the corresponding vacancy has been adequately filled.
- Self-organization
- Experience with change management and transitions
- Curious
- Sense of responsibility
Work
- You initiate areas for improvement from within the team and, together with them, manage the implementation, progress, and quality of service provision.
- You will work closely with your own team and proactively seek cooperation with other teams and chain partners in order to align the various interests and processes and thus achieve joint results.
- From a chain management perspective, you monitor the quality of our services, make adjustments where necessary, and report to management on performance and measures taken or required.
- Using tools such as Problem Management (ITIL), you will analyze specific, broader problems and ensure that they are investigated further. You will also propose appropriate solutions.
- In the event of significant disruptions, you will act as coordinator and point of contact for the (internal) customer. This will, of course, be done in close collaboration with the Service Desk and any other disciplines.
- You actively contribute to improving the service delivery process based on your knowledge and expertise.
Job requirements
- A completed higher professional education or university education.
- Demonstrable experience in the same or a similar position in which customer focus is essential in a comparable environment.
- Demonstrable experience with change management and transitions.
- Good command of Dutch (C1) and English.
- ITIL 4 certification or a comparable certification that focuses on Service Management.
- Knowledge and/or experience with work in the energy sector is a prerequisite.é.
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