Bring structure, results, and development together within a team that plays a key role in the energy transition.

The energy transition is driving growing demand for capacity on the power grid and increasingly complex customer inquiries. The Public Sector Customer Management team supports customers such as municipalities, provinces, telecom providers, and organizations responsible for public lighting. These customers rely on reliable and efficient service regarding their connections, contracts, and customer inquiries.

To temporarily replace a colleague, we are looking for an experienced Operations Coordinator who will make a difference in the day-to-day management of the team and contribute to the further professionalization of our services.
 

Your challenge

As an Operations Coordinator, you are responsible for the day-to-day operational management of a team of approximately 15 to 20 employees. You monitor the progress of the work, keep track of performance and capacity, and ensure that priorities and results are optimally aligned.

You serve as the link between employees, the team leader, and various supply chain partners. In doing so, you actively contribute to process improvement, collaboration, and continuous development within the team.

What will you do?

Operational Management

• Focusing on work-in-progress, lead times, quality, and KPIs.
• Coordinate daily operations and monitor progress.
• Identifying bottlenecks and initiating appropriate solutions.
• Facilitating operational meetings, such as daily and weekly kickoffs.
• Supporting the team leader with capacity and performance issues.

Coaching and Team Development

• Coaching and guiding employees in their daily work.
• Promoting ownership, collaboration, and a results-oriented approach.
• Supporting employees during changes and improvement initiatives.

Improvement and Innovation

• Initiating and overseeing process improvements.
• Collaborate with process specialists and senior staff to further professionalize our services.
• Contributing to annual plans, change processes, and strategic improvement initiatives

Who are you?

You are a decisive and supportive professional who thrives on creating structure, developing people, and achieving results. You know how to balance different interests and maintain a clear overview even in a dynamic environment.

In addition, you possess:

• HBO working and thinking level.
• Several years of experience in a coordinating or operational management role.
• Experience with capacity management, performance management, and KPI-driven work.
• Strong analytical skills and an affinity for data.
• Ability to effectively switch between operational and tactical issues.
• Excellent communication and interpersonal skills.
• A proactive, results-oriented, and solution-focused approach.

About the team

The Public Domain Customer Service Team handles customer service for public-sector customers within Liander’s service area. Among other things, they assist customers with questions regarding connections, contract changes, and billing.

As an Operations Coordinator on this team, you’ll play a key role in achieving our goals, ensuring quality, and creating a pleasant and professional work environment.

You will be part of the Market Services division and report to the Public Domain Customer Management Team Leader. Together with the Feed-in & Transmission Constraints, Service & Contract, Customer & Agreement, and Account Management teams, you will work to provide optimal service to our customers.