Billing Process Expert

We are looking for an experienced Billing Process Expert for a six-month period to cover maternity leave.

During this period, a major system change will take place that will affect the entire billing process and the associated supply chain processes. You will map out the current processes (as-is) and the future processes (to-be), analyze the impact of the change, and oversee the implementation.

You will ensure that processes, work instructions, and knowledge are updated in a timely manner and that employees are well prepared for the new way of working. You will work closely with Operations, the business, and IT to ensure a smooth transition and to guarantee the continuity and quality of billing.

Purpose of the assignment

As an Invoicing Process Expert, you will serve as the subject matter expert for the invoicing processes related to high-volume and A123 connections. You will take ownership of the process, ensure knowledge retention and quality, and facilitate a smooth transition to the new system environment.

Core duties and responsibilities

• Serve as the key user and technical point of contact for billing issues.

• Analyze and describe current and future billing processes.

• Assessing the impact of the system change on processes, systems, employees, and supply chain partners.

• Overseeing the implementation and supporting employees during the transition to the new way of working.

• Testing, validating, and implementing process and system changes.

• Updating and ensuring the integrity of processes, work instructions, and knowledge documentation.

• Identifying and resolving process bottlenecks, missing invoices, and quality issues.

• Coaching and supporting employees with complex billing issues.

• Coordinate with stakeholders within operations, the business, IT, and the relevant supply chain partners.

Knowledge and skills

• Extensive experience with billing processes and billing methods.

• In-depth knowledge of SAP and related systems.

• Experience with process analysis, system changes, and implementation projects.

• Strong analytical skills and an understanding of interconnected supply chain processes.

• Experience in guiding employees through change.

• Strong communication skills and the ability to effectively adapt to different levels and audiences.

• Proactive, results-oriented, and focused on process improvement, automation, and knowledge sharing.

• Takes ownership and bridges the gap between operations, business, and IT.

Intended results

• A controlled implementation of the system change, with minimal disruption to daily operations.

• An up-to-date and comprehensive understanding of current and future billing processes and the impact of the change.

• Accurate and timely billing for high-volume and A123 connections.

• Reduction in lost invoices and corrections.

• Up-to-date and validated process documentation, work instructions, and knowledge.

• Employees who are well-prepared and adequately equipped to work with the new approach.

• A high-quality, continuously improving billing process.