Start date: as soon as possible 
Duration of assignment: 5 months
Hours: 32–40 hours
Location: Nationwide, with office-based work 2–3 times per week.
Max. rate (incl. MSP fee): €80
Please submit resumes in Dutch
Screening: Basic
Freelance work possible: no, not even through a vendor

Project Manager Intake

Purpose of the assignment

The contractor will assist the GVR&N Intake & Portfolio Management department in negotiating flexible contracts for large-scale customers who are on the waiting list and are currently in the intake, preparation, and/or implementation phase within GVR&N. The role is operational and supportive within the GVR&N Intake & Portfolio Management department. Reporting is directly to the team leaders of GVR&N Intake & Portfolio Management.

Location

You will work throughout Liander’s service area. We operate on a hybrid model, which in practice means you are expected to be at the office two or three days a week. Of course, you will also conduct meetings at the customer’s location.

Core tasks

• Conducting client interviews to secure flexible contracts for clients on the waiting list
• Explaining contract terms and conditions to customers in practical terms
• Providing input and asking follow-up questions when presenting and contracting flexible products with clients
• Coordinate with project managers for the GV intake and other internal stakeholders, such as Market Services, K&O, and GVR&N implementation teams
• Ensure that contracts, client agreements, and handoffs to internal colleagues are accurately and completely documented
• Contribute to the development, documentation, and improvement of processes and systems related to the contracting of flexible products (both in a training and operational capacity)
• Identifying bottlenecks in implementation and developing proposals for improvement

Education and experience

• HBO-level academic and intellectual ability
• Experience in an operational and project management role within the energy, infrastructure, or engineering sectors
• Experience with contracts, files, and client coordination is required
• Experience with flexible energy products or grid congestion is a plus, but not required
• Experience with customer interaction/customer service. 

Knowledge and skills

• Accurate and process-oriented
• Able to clearly explain complex information to customers
• Strong administrative skills and proficiency with systems
• Comfortable working with multiple internal departments
• Can work within clear guidelines without having the freedom to make independent decisions
• Experience in process improvement

Scope of the assignment

However, this is part of the assignment:

• Signing up existing customers on the waiting list
• CBC-A cases that are:
  • validated via NetCheck;
  • permitted under current policy;
  • assigned to GVR&N.
• Improving and refining related processes associated with the previous two points

Not included in the scope of work:

• No policy development or product development.
• No prioritization of customers or waiting lists.
• No decision has been made on whether or not to implement CBC-A.
• No network analyses or technical recalculations.
• No acquisition or onboarding of new clients.

The contractor operates exclusively within existing frameworks and decisions.

Result

• Timely and accurate documentation of CBC-A cases
• Contribute to the development and improvement of instructions and processes
• Relieve GV intake project managers of the burden of offering and contracting flexible products