The Process Director (hereafter: PR) is responsible for assisting the employer (manager/HR/or owner) with preventive absenteeism and absenteeism of an employee. The Case Manager Task Delegation (hereafter: CMTD) is in task delegation under final responsibility of the company doctor responsible for the guidance of the employee in the field of illness, recovery and taxability.

The role of the PR is to advise the employer on strategic, operational and tactical levels, without taking cognizance of the medical file. The PR establishes optimal cooperation with the internal colleagues of the A&D (Absence and Disability) and external persons at relations and the professionals involved in case of (impending) long-term disability. The PR takes action towards manager/HR, the CMTD and others involved in the file in case of stagnation in the reintegration or developments in the file other than expected. In this the PR must follow the WVP, STECR and/or NVAB guidelines.

The PR, along with the senior CMTD, has a coaching and guiding role within AD&C on laws and regulations, difficult absence cases, reintegration expertise, labor disputes, etc.

Responsibilities PR

• Achieve risk and claims management in the area of absenteeism and WIA for all parties; employer, employee and income insurer.
• Collaboration within AD&C and the employer on preventive measures around occupational health, how to prevent absenteeism and in the supervision of ongoing absenteeism and reintegration processes.
• Optimal utilization of funding opportunities by insurers, utilization of subsidy opportunities and alert employer to no-risk administration and utilization of safety net situations.
• Continue to meet the demands of changing social security.
• Provide management information with valuable additions and findings.

Tasks PR

The PR is primary contact for the supervisor, case manager or HR and has the following duties:

• Counseling, advising and coaching the employer in the areas of preventive prevention of absenteeism, absenteeism, absence management and employee reintegration.
• Working with CMTD to optimize the reintegration process and absence management at the employer.
• Periodically reviews the employer's prevention, absenteeism, and reintegration process against legal frameworks.
• In accordance with contract agreement with employer and as appropriate, discuss pending absence cases during employability meetings.
• Discussing with and advising the employer's primary interlocutor, the internal case manager, in the field of prevention and vitality in the context of preventing absenteeism, supporting, advising and coaching the managers with regard to absenteeism and reintegration and the deployment of interventions and identifies and advises on opportunities for improvement regarding the guidance of absenteeism. A proactive attitude is expected.
• Advises and coordinates objection and appeal procedures against UWV decisions.
• Is point of contact for insurer and maintains contact with insurers.
• Generation, discussion and co-analysis of absence data and reporting in a quarterly report in cooperation with CMTD and CC. Subsequent discussion of the quarterly report with the employer. Clarify analysis, discuss signals, conclusions, recommendations and prevention with employer.

Activities of the PR towards employer at the file level

• Advise and coach supervisor and HR regarding an absence file, such as conducting (frequent) absence interviews.
• Taking care of the (administrative) absenteeism process supervision of absenteeism files and ensuring that the legal and contractual obligations regarding the employer part of the reintegration file are met.
• Support in preparing UWV documents such as Plan of Action etc.
• Monitoring the progress of the reintegration process and agreements made.
• The agreements made are recorded at the file level in XpertSuite.
• Facilitate case-level consultations with all interested parties.
• Investigate funding opportunities with insurers (absenteeism, WGA-ERD and WIA gap/pension insurers). Advise on subsidy opportunities and reimbursements with UWV and government agencies.
• Collaboration with CMTD and Support regarding set-up, start-up, supervision and evaluation of interventions.
• In consultation with employer, formulate question for CMTD/company physician.
• Advising on use of expert opinion at UWV.
• In the event of failure to cooperate or insufficient cooperation in the employee's reintegration process or failure to comply with a call to the company doctor, advising the employer on the proper application of a sanction.
• Encourage all parties in the process to work proactively.
• In cases where a supervisor is not actively contributing to the employee's recovery and reintegration, discuss this and escalate as necessary.
• Provide required absence dates and management information as per agreement with employer at departmental or managerial level.
• Discuss and advise on options for objection and appeal of UWV decisions.