Results-driven Business Analyst with 3–5 years of experience in the insurance and brokerage sector. Specializes in supporting global solutions for multinational clients, with a strong focus on the Dutch market, policy processing, fee contracts, and brokerage operations.

Experienced in SOX-compliant environments and skilled at documenting clear and detailed process flows that support control, consistency, and efficient handoffs across teams.

Key Responsibilities

• Part of the following projects:
  • Fee contract implementation
  • Policy implementation
• Documenting requirements from the Netherlands (NLD)
• Supporting the business during:
  • Gap analysis and design phases
  • Build phase (including developing test scenarios in collaboration with the business)
• Supporting the business in preparing and executing end-to-end (E2E) testing of various CRS components
• Coordinating and optimizing processes related to policy processing and brokerage operations

Expertise & Competencies

Global Solutions & Multinational Programs

• Coordination of global and local policies
• Support for master's and local placements
• Serving multinational clients

Insurance & Brokerage (Dutch Market)

• Experience with:
  • New business
  • Renewals
  • Mid-term changes
  • Endorsements
  • Policy issuance
• Supporting brokerage activities for Dutch commercial portfolios

Process Flows & Documentation

• Development of:
  • AS-IS and TO-BE process flows
  • Swimlane diagrams
  • Procedure documentation
• Objective: Standardizing operations and supporting:
  • Onboarding
  • Audits
  • Change initiatives

Policy Processing & Fee Agreements

• Design and optimization of:
  • Policy workflows
  • Fee and commission structures
  • Brokerage slips
  • Client and broker agreements

SOX & Controls

• Designing processes and requirements that are aligned with:
  • SOX regulations
  • Internal control frameworks
• Including:
  • Approvals
  • Evidencing
  • Audit-ready documentation

Business Analysis & Change

• Creation of:
  • Business Requirement Documents (BRDs)
  • User stories
  • Functional specifications
• Execution of:
  • Gap analyses
  • UAT support

Stakeholder Management

• In collaboration with:
  • Brokers
  • Global Solutions teams
  • Local offices
  • Operations
  • Finance
  • IT
  • Compliance

Summary

This Business Analyst plays a key role in the implementation of fee contracts and policy solutions within an international insurance environment. The focus is on process optimization, compliance (SOX), stakeholder alignment, and high-quality business analysis, with specific expertise in the Dutch insurance and brokerage market.