Technical Project Support Officer  

Assignment:  

• Objective: 

• Improve and professionalize the M365 environment 

• Advise in the creation of a broad-based M365 vision 

• Optimize security and underlying processes within information security, functional management and the back office/ICT department 

Main duties and responsibilities 

1. Regular system administration 

• Function as Tier 3 support and administrator of the M365 environment 

• Advise on and perform daily management tasks, updates, enhancements and monitoring of system performance and security 

• Support end users and resolve technical malfunctions 

2. Knowledge enhancement ICT 

• Transfer knowledge about M365 functionalities and best practices to ICT and IB staff members 

• Develop an internal knowledge structure and establish standards and procedures 

• Create overview and structure in the current (IST) Azure environment 

3. Support with M365 security, migration and visioning 

• Actively contributing to the migration to a modern M365 environment and understanding risks 

• Advise on the strategic deployment and feasibility of M365 capabilities with a focus on data security and data safety 

• Thinking along about a future-oriented vision for the digitization of the M365 environment in relation to the technical possibilities 

4. Inventory Azure (IAAS) and Application Portfolio 

• Analyze and document the current (IST) situation 

• Preparation of an overview of the application portfolio 

• Identify bottlenecks and optimization opportunities. 

Expected results 

• An elaborated planning and successful execution in consultation with Information Security and ICT during the 6 months 

• A stable, well-managed M365 environment with documented overview of the current (IST) Azure situation 

• Increased level of knowledge within the back office and ICT, leading to greater self-reliance 

• Semi-automated reporting and continuous visibility into M365 security risks 

• A feasibility analysis and structured migration and implementation approach for M365 projects, focusing on: 

• Security measures for user devices, remote sharing, access management, labeling, DLP, IRM, Co-Pilot and (semi) automated reporting. 

• Implementation of a proof-of-concept so that IM&T staff can test the operation of the functionality. 

• Set up a management and security dashboard. 

• Clear documentation of the current situation and a strategic roadmap for future M365 developments within the ICT department. 

• Established standards and procedures for the most common management and security tasks in the M365 environment. 

Purpose of the assignment 

The goal of the assignment is to structurally improve and future-proof the Microsoft 365 environment of SamenTwente. This means: creating insight, optimizing security, providing technical support, as well as transferring knowledge to the team. You will deliver concrete documents, improvements and advice that the organization can use independently. 

Expected results 

• A documented overview of the current Azure and M365 situation 

• A set of standards and procedures for management and security of M365 

• Advisory document on setup, risks and opportunities for improvement within M365 

• A proof-of-concept for some or all of the M365 functionality 

• A dashboard with relevant M365 and security reports 

• Knowledge transfer and instruction(s) for internal employees 

• A concise future vision / roadmap for continued development of M365 

• (Optional) a feasibility analysis of migration and implementation choices