Hello, Service Management Transformation Manager! Would you like to work at the heart of the energy transition?

32 - 40 hours | Amersfoort / Hybrid | Energy Market | Start date | Duration of assignment

EDSN is a rapidly growing organization. At EDSN, you’ll help make the Netherlands more sustainable—every day—in collaboration with our partners in the energy sector. With your expertise in transformation, implementation, and service management within Agile organizations, you’ll be able to set the course for service management and take it to the next level. In doing so, you’ll contribute to sustainable market facilitation. We have big ambitions, which is why we’re looking for you!

Work at the intersection of Service Management

Work full of energy

The energy transition calls for reliable, predictable, and professional service delivery. As a Transformation Service Manager, you’ll set the course for professionalizing Service Management within EDSN. You’ll provide direction, guidance, consistency, and standardization in a rapidly evolving environment.

The challenge? To validate and implement the service management vision in accordance with ITIL practices, with the goal of transforming service management into a single, cohesive professional approach that is supported organization-wide. In doing so, you will prepare service management for the future. This will enable EDSN to improve its performance in terms of service delivery, quality, and customer satisfaction.

You’ll work at the intersection of business, operations, and IT, connecting service management with teams, stakeholders, and suppliers around a shared vision and approach to service delivery. In doing so, you’ll not only help build a mature and future-proof Service Management organization, but you’ll also make a direct contribution to a stable and reliable energy market. A unique opportunity for an experienced professional who wants to make a lasting impact within a rapidly growing organization.

This is what you will do

• Reassess and validate the vision and action plan for the further professionalization of service management.
• Implement the action plan for the service management team. 
• Transforming the mindset of the service management team and guiding the team through this process. 
• Improving, standardizing, and ensuring service management practices.
• Further development of KPIs, performance metrics, trend analyses, and management reports.
• Connecting business, DevOps teams, operations, and suppliers to improve service delivery.
• Identify, initiate, and implement improvements that contribute to quality, predictability, and customer satisfaction.
• Advising management and stakeholders on the further development of Service Management within EDSN.
• Inspire and engage the Service Management Team in the professionalization process.

Collaboration and knowledge sharing

You will work closely with Service Management, the Service Desk, Product Management, the business unit, suppliers, and other EDSN stakeholders. In doing so, you will engage others in the professionalization of Service Management, share your knowledge, and build support for new work methods and standards.

This is what energizes you

You find energy in transforming mindsets, professionalizing operations, and bringing structure to a complex environment. You enjoy reconciling different interests and translating them into the best approach. You are interested in improving service delivery and use data and insights to effectively implement changes.

In addition, you find fulfillment in stakeholder management, building support, and implementing sustainable improvements. You see it as a challenge to help a growing organization take the next step toward maturity in the area of service management.

You take this further

• Extensive experience as a Service Manager in complex IT or service environments.
• Extensive experience as a transformation and implementation manager in the field of service management practices
• Demonstrable experience with ITIL practices within agile organizations
• Experience in professionalizing and standardizing service management practices.
• Experience with KPIs, reporting, trend analysis, and data-driven management.
• Strong stakeholder management and change management skills.
• The ability to integrate strategy, tactics, and operations.

About EDSN

Energie Data Services Nederland (EDSN) is a growing company that is taking rapid steps to professionalize its organization. From startup to scale-up. EDSN develops a reliable and innovative ICT infrastructure for all regional and national grid operators. We specialize in collecting usage data and making it accessible, which other market parties can then use to develop new services. With these data services, we give the energy transition and thus also the sustainability of the Netherlands wide scope.