PLEASE NOTE!!! This assignment can only be filled on a secondment basis.
 

At EDSN, you contribute to making the Netherlands more sustainable. Every day. Together with our partners in the energy sector. The sustainability and energy transition that is in full swing brings with it a host of challenges.
 

Work toward a future-proof energy system

As Functional Administrator, you will work with your scrum team to maintain, support and optimize the services offered by EDSN. With a keen and professional eye, you guard the continuity, reliability, quality and security of these services. You look ahead and foresee what applications might need in the future. This way you keep our customers more than satisfied.

Together with your fellow functional administrators, you will take on assignments within the ART Allocation & Reconciliation. By working together, we can preserve knowledge and reduce risks. When we share our expertise and experiences, we ensure that crucial information is not lost and that we are always prepared for unexpected challenges. Moreover, collaboration helps us gain a broader perspective on problems and solutions, leading to better decision-making and higher quality of our services.

In addition to working in your team, we believe it is important that you continue to share and gain knowledge from peers within EDSN. This is why we work with Community of Practices where Functional Administrators from all teams meet regularly to discuss new developments, share knowledge and continuously see how things can be improved within EDSN. This way we keep improving continuously!

You will be working in team Everest which works with three other teams on the application C-ARM (Central Allocation Reconciliation and Measurement Data). Team Everest takes care of Allocation and Reconciliation within C-ARM and an additional application: Nexus, in which the distribution of wholesale gas messages is handled.
 

This is what you will do:

• Monitors the continuity, reliability, quality and security of the systems by performing (or having performed) quality checks and maintenance.
• Liaises with ICT vendor on performance of services.
• Coordinates the collection of measurement data regarding the services, analyzes the results, identifies bottlenecks and makes improvement proposals.
• Is responsible for up to date user documentation
• Supports users in the use of the services. Provides/organizes training and instruction as needed.
• Handles sensitive and/or complex customer failures and inquiries and provides solutions.
• Creates schedules and sets priorities in coordination with the Product Owner
• Discusses possible solutions with clients or colleagues or outside experts
• Informs client of progress in a timely manner. Contributes to the development of reports on behalf of the client
• Identifies and analyzes information needs, makes proposals for software modifications and advises on prioritization
• Defines acceptance/functionality criteria
• Directs the realization of projects within Management and implements the new version of applications in consultation with users
• Coordinates (acceptance) testing, creates test plans, performs functional testing and provides user testing support

Continuous improvement

This is what energizes you

Quality is in your heart and soul. If you do something you want to do it well. Continuous improvement of processes and techniques is therefore a matter of course for you. You enjoy stimulating cross-team cooperation and coaching your colleagues. With your motivating feedback, you facilitate the best improvement initiatives. You are critical and accurate and like to share knowledge and bring your team to a higher level.
 

This is what we expect from you:

• no 9 to 5 mentality, rotates in on standby and weekends (expected to be 1 week once every 6 weeks and several weekends per year) (note! this is an estimate, in practice this can change situationally)
• You are results-oriented, proactive, assertive and possess persuasive and communication skills both verbally and in writing
• hbo/wo working and thinking level in the field of computer science or similar
• at least 5 years of work experience in a similar role
• Proficient in IT Service Management and Scrum and/or DevOps
• Experience within the energy sector (specifically on market facilitation processes) is a plus
   

About EDSN

Energie Data Services Nederland (EDSN) is a growing company that is taking rapid steps to professionalize its organization. EDSN develops a reliable and innovative ICT infrastructure for all regional and national grid operators. We specialize in collecting and making user data accessible, which other market parties can in turn use to develop new services. With these data services, we give the energy transition and thus also the sustainability of the Netherlands wide scope.