Request
EDSN
Senior Epic Owner
Senior Epic Owner
Info
Function
Senior Epic OwnerLocation
AmersfoortHours per week
8 hours per weekDuration
01.02.2026 - 20.12.2026Application number
SRQ177489Segment
ITClosing date
15.01.2026
09:00
Role description and task arrangements
WANTED: Epic Owner Harmonize GTV enforcement policy
8 hours | Amersfoort / Hybrid | Energy market | IT | m/f/x | Start date 01-02-2026 | Assignment duration: end of 2026
Offers can be submitted until January 15, 2026, at 9:00 a.m. | Self-employed/secondment | Market rate
Would you like to contribute to improving customer service for business customers? We are urgently looking for an Epic Owner for approximately 8 hours per week to harmonize the enforcement policy regarding Contracted Capacity (GTV) from the customer's perspective.
About our partnership
Within our partnership, the joint network operators are working to harmonize various customer policy issues and legislation and regulations for the benefit of customer processes. We do this in the Customer & Market Domain, based on the 'Customer First' strategy.
Your role as Epic Owner
As Epic Owner, you are responsible for achieving the objectives of the epic "Harmonizing GTV enforcement policy." In addition to harmonizing enforcement policy, this also includes developing a customer journey outline and harmonized core messages. It is important that the policy and customer journey are understandable to customers. To achieve the objectives, you will lead a multidisciplinary team with representatives from the network operators, translate the process knowledge, opinions, and customer needs you have gathered into a harmonized customer policy, and represent the network operators in consultations with stakeholders.
Your responsibilities in a row:
Who are you?
A solid, experienced professional with strategic insight and an affinity for customer processes. In addition, you have:
What do we offer you?
About EDSN
Energie Data Services Nederland (EDSN) is a growing company that is taking rapid steps to professionalize its organization. From startup to scale up. EDSN develops a reliable and innovative ICT infrastructure for all regional and national grid operators. We specialize in collecting usage data and making it accessible, which other market parties can then use to develop new services. With these data services, we give the energy transition and thus also the sustainability of the Netherlands a shot in the arm.
8 hours | Amersfoort / Hybrid | Energy market | IT | m/f/x | Start date 01-02-2026 | Assignment duration: end of 2026
Offers can be submitted until January 15, 2026, at 9:00 a.m. | Self-employed/secondment | Market rate
Would you like to contribute to improving customer service for business customers? We are urgently looking for an Epic Owner for approximately 8 hours per week to harmonize the enforcement policy regarding Contracted Capacity (GTV) from the customer's perspective.
About our partnership
Within our partnership, the joint network operators are working to harmonize various customer policy issues and legislation and regulations for the benefit of customer processes. We do this in the Customer & Market Domain, based on the 'Customer First' strategy.
Your role as Epic Owner
As Epic Owner, you are responsible for achieving the objectives of the epic "Harmonizing GTV enforcement policy." In addition to harmonizing enforcement policy, this also includes developing a customer journey outline and harmonized core messages. It is important that the policy and customer journey are understandable to customers. To achieve the objectives, you will lead a multidisciplinary team with representatives from the network operators, translate the process knowledge, opinions, and customer needs you have gathered into a harmonized customer policy, and represent the network operators in consultations with stakeholders.
Your responsibilities in a row:
- Managing a multidisciplinary team with representatives from the (regional) network operators
- Representing the joint network operators in consultations with external stakeholders.
- Negotiating content and organization in a complex internal and external stakeholder field.
- Translate process knowledge, viewpoints, and customer needs gathered into a harmonized customer policy and ensuring a harmonized customer journey in terms of main points and key messages.
- Monitoring relationships with other relevant projects.
Who are you?
A solid, experienced professional with strategic insight and an affinity for customer processes. In addition, you have:
- A completed higher professional education program.
- Demonstrable experience as Epic Owner or similar role.
- Substantive knowledge of network operators' contract processes.
- Customer-focused thinking, solution-oriented thinking, and results-oriented approach.
- Planning and organizational skills.
- Strong communication and collaboration skills
- Preferably, you are employed by one of the regional network operators.
What do we offer you?
- The challenge of improving interaction between customers and network operators with regard to a difficult issue.
- A network of passionate colleagues and stakeholders in the energy sector.
About EDSN
Energie Data Services Nederland (EDSN) is a growing company that is taking rapid steps to professionalize its organization. From startup to scale up. EDSN develops a reliable and innovative ICT infrastructure for all regional and national grid operators. We specialize in collecting usage data and making it accessible, which other market parties can then use to develop new services. With these data services, we give the energy transition and thus also the sustainability of the Netherlands a shot in the arm.
Company data
Company data
EDSN
Role description and task arrangements
WANTED: Epic Owner Harmonize GTV enforcement policy
8 hours | Amersfoort / Hybrid | Energy market | IT | m/f/x | Start date 01-02-2026 | Assignment duration: end of 2026
Offers can be submitted until January 15, 2026, at 9:00 a.m. | Self-employed/secondment | Market rate
Would you like to contribute to improving customer service for business customers? We are urgently looking for an Epic Owner for approximately 8 hours per week to harmonize the enforcement policy regarding Contracted Capacity (GTV) from the customer's perspective.
About our partnership
Within our partnership, the joint network operators are working to harmonize various customer policy issues and legislation and regulations for the benefit of customer processes. We do this in the Customer & Market Domain, based on the 'Customer First' strategy.
Your role as Epic Owner
As Epic Owner, you are responsible for achieving the objectives of the epic "Harmonizing GTV enforcement policy." In addition to harmonizing enforcement policy, this also includes developing a customer journey outline and harmonized core messages. It is important that the policy and customer journey are understandable to customers. To achieve the objectives, you will lead a multidisciplinary team with representatives from the network operators, translate the process knowledge, opinions, and customer needs you have gathered into a harmonized customer policy, and represent the network operators in consultations with stakeholders.
Your responsibilities in a row:
Who are you?
A solid, experienced professional with strategic insight and an affinity for customer processes. In addition, you have:
What do we offer you?
About EDSN
Energie Data Services Nederland (EDSN) is a growing company that is taking rapid steps to professionalize its organization. From startup to scale up. EDSN develops a reliable and innovative ICT infrastructure for all regional and national grid operators. We specialize in collecting usage data and making it accessible, which other market parties can then use to develop new services. With these data services, we give the energy transition and thus also the sustainability of the Netherlands a shot in the arm.
8 hours | Amersfoort / Hybrid | Energy market | IT | m/f/x | Start date 01-02-2026 | Assignment duration: end of 2026
Offers can be submitted until January 15, 2026, at 9:00 a.m. | Self-employed/secondment | Market rate
Would you like to contribute to improving customer service for business customers? We are urgently looking for an Epic Owner for approximately 8 hours per week to harmonize the enforcement policy regarding Contracted Capacity (GTV) from the customer's perspective.
About our partnership
Within our partnership, the joint network operators are working to harmonize various customer policy issues and legislation and regulations for the benefit of customer processes. We do this in the Customer & Market Domain, based on the 'Customer First' strategy.
Your role as Epic Owner
As Epic Owner, you are responsible for achieving the objectives of the epic "Harmonizing GTV enforcement policy." In addition to harmonizing enforcement policy, this also includes developing a customer journey outline and harmonized core messages. It is important that the policy and customer journey are understandable to customers. To achieve the objectives, you will lead a multidisciplinary team with representatives from the network operators, translate the process knowledge, opinions, and customer needs you have gathered into a harmonized customer policy, and represent the network operators in consultations with stakeholders.
Your responsibilities in a row:
- Managing a multidisciplinary team with representatives from the (regional) network operators
- Representing the joint network operators in consultations with external stakeholders.
- Negotiating content and organization in a complex internal and external stakeholder field.
- Translate process knowledge, viewpoints, and customer needs gathered into a harmonized customer policy and ensuring a harmonized customer journey in terms of main points and key messages.
- Monitoring relationships with other relevant projects.
Who are you?
A solid, experienced professional with strategic insight and an affinity for customer processes. In addition, you have:
- A completed higher professional education program.
- Demonstrable experience as Epic Owner or similar role.
- Substantive knowledge of network operators' contract processes.
- Customer-focused thinking, solution-oriented thinking, and results-oriented approach.
- Planning and organizational skills.
- Strong communication and collaboration skills
- Preferably, you are employed by one of the regional network operators.
What do we offer you?
- The challenge of improving interaction between customers and network operators with regard to a difficult issue.
- A network of passionate colleagues and stakeholders in the energy sector.
About EDSN
Energie Data Services Nederland (EDSN) is a growing company that is taking rapid steps to professionalize its organization. From startup to scale up. EDSN develops a reliable and innovative ICT infrastructure for all regional and national grid operators. We specialize in collecting usage data and making it accessible, which other market parties can then use to develop new services. With these data services, we give the energy transition and thus also the sustainability of the Netherlands a shot in the arm.
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