Front office civil affairs employee (m/f), for 24 hours per week.
(For a period of 3 months). 

  
You are an energetic, representative personality who is helpful without losing control. You are good at asking questions so that you know what the customer wants or who they need, allowing you to refer them directly to the right person and record their request accurately. You are someone who keeps track of things and does not get stressed when it suddenly gets very busy. You are professional, can handle our customers' expectations and emotions well, and are able to deal with privacy-sensitive documents. 
 
What are the duties?
As a front office employee in Civil Affairs, you will perform counter duties related to, among other things, the Personal Records Database, travel documents, and driver's licenses, such as:

· Applying for travel documents and driver's licenses. 
· Applying for foreign nationals and refugee documents.
· Creating extracts from the Personal Records Database.
· Answering citizens' questions by telephone. 
 

Other tasks may also be required in certain cases. The focus is on the reception desk.  
 
What do we require from you?
· Presentable, well-groomed appearance with a cheerful disposition
· Customer-oriented
· Flexibility
· Stress-resistant
· Team player
· Cooperation
· Solution-oriented
· Empathy
· MBO working and thinking level
· Diploma in Basic Civil Affairs Training (BOBZ) or Local Government Employee (MLO)
. Experience with IBurgerzaken  

Where will you be working?
The municipality of Borger-Odoorn, with almost 26,000 inhabitants and around 200 employees, is a rural municipality with high ambitions. Responsibilities are decentralized in our organization. We collaborate regionally with the municipalities of Emmen and Coevorden and are the first municipality in Drenthe to receive the international Cittaslow quality mark. 
Cittaslow stands for, among other things, enjoying life in a pleasant, hospitable way at a human pace. We also do this within the organization. Our mission is to Relax and Dare Together. Together stands for mutual cooperation, Relax stands for being relaxed at work, even in busy times, and Dare means daring to stand up for what you need and making decisions. Sometimes together with our residents. Together, we dare to take the plunge and make the impossible possible.