Why Coevorden?
As a medium-sized municipality (approx. 380 employees), you’ll have the opportunity to contribute to and participate in all aspects of the field. As a municipality, we cover a large area with many beautiful villages and rural areas. In addition, there’s the town of Coevorden, with a rich history and a lively market square where life is good. Coevorden is also a municipality with many entrepreneurs and a cross-border business park. So it’s definitely a challenging environment! 

The Team
If you become our new temporary colleague, you’ll be part of the Services team. This includes the Customer Contact Center, Civil Affairs, the Online Team, and Facilities. This team plays a vital role in our interactions with residents; together, they are the municipality’s calling card.

What will you be doing?
Together with your colleagues, you’ll ensure that our services are—and remain—pleasant and professional. The quality of our work is always our top priority. This is an ongoing process within an ever-changing and increasingly complex environment. As a team, we’re constantly evolving in this regard. We’re currently making plans for the future.

The tasks are very diverse—no two days are the same. As a KCC employee, you’ll be the first point of contact for residents and businesses in the municipality of Coevorden. Thanks to you, our residents experience excellent service! You’ll monitor the turnaround time and quality of the products and services you provide. In addition, you provide customers with excellent service and make them feel welcome through various channels. This involves not only handling inquiries over the phone but also via platforms such as WhatsApp. You’ll strive to resolve as many inquiries as possible on your own; if you’re unable to do so, you can always consult a colleague.

Who are we looking for?
Helping people makes you happy—and you make people happy. You’re customer-focused, driven, and flexible. You’re helpful and always there for your colleagues.

Things can get hectic at times. You have no trouble juggling multiple tasks at once. You work in a structured way and stay focused. You keep a cool head, no matter how challenging the situation may be.

You’re proactive and solution-oriented; you see where things can be improved and aren’t afraid to take the initiative. When decisions need to be made, you’re the right person for the job. You’re naturally decisive in a positive way. You’re highly empathetic and adaptable, and you can quickly switch between various computer systems. Your knowledge and experience are a valuable asset to the team!


This is you:

• You have an MBO-level work and thinking ability;
• You have proven experience in customer service.
• You're digitally savvy. After all, more and more things are being handled digitally!
• You can adapt quickly and are capable of performing a wide range of tasks.
• You communicate effortlessly with customers and have excellent social skills.
• You are a team player who works independently and accurately.

Job Description

Our Ideal Candidate
Education level: MBO
Experience: Ready to start immediately
Skills
1. Demonstrable experience with customer contact
2. Digital proficiency
3. Able to handle stress
4. Customer-friendly
5. Preferably available every morning

Are irregular hours an issue?
Yes

We prefer someone who is available at least in the morning.

Additional qualities we’re looking for
Please indicate what else you’re looking for.

Certificate of Good Conduct (VOG)