Will you be our new colleague?

Do you get energy from contact with customers and do you like to provide service and you like the dynamics and hectic that comes with a call center?

For the team Klant Contact Centrum (team KVB) the municipality of Emmen is looking for a

1. Call Center Clerk (Clerk Public).

• Ensure the telephone accessibility of the Emmen Municipality;
• Answering questions, resolving problems and complaints from residents and businesses;
• Providing information on products of the municipality and on the status of (requests).

• Multitasking: You work with multiple systems on 2 screens at the same time while talking on the phone. At the same time, you make the customer feel like you are listening.
• Empathy: You get all kinds of different people with different questions on the phone. You are able to quickly switch to the right tone and content.
• Analytical ability: You must be able to get to the root of the question quickly and know where to look and roster discipline. You will be rostered and told 2 weeks in advance when you will work. Leave must therefore be requested in advance. This requires you to know how to conform well to this schedule. So you do not necessarily work the same days and hours every week. The schedule is leading for your tasks. You are willing to take over each other's shifts if necessary.
• Typing: You must be able to type quickly (guideline; >250 apm) in correct Dutch. ( A Call Center test may be part of the selection process).

Who we are.
We are an enthusiastic, dynamic team where the 9-to-5 mentality does not exist. Giving and receiving feedback is very common with us. A good working atmosphere and collegiality are very important to us.