Request

(MP) ATOS Netherlands BV Support Analyst (ITIL) (Location: Best)

Support Analyst (ITIL) (Location: Best)

Info

Function

Support Analyst (ITIL) (Location: Best)

Location

Best

Hours per week

10 hours per week

Duration

March 13, 2026 - December 31, 2026

Application number

SRQ177724

Segment

ICT | (Atos) Other & Support

Closing date

date-icon18.03.2026 clock-icon16:00
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Role description and task arrangements

Update: Resumes may be in English or Dutch.

Looking for an OSS engineer to staff the tech bar at our client’s location in Best.
Two hours a day on workdays (Mon–Fri).
Travel time counts as working time but is limited to a maximum of 1 hour per day.
Maximum rate: 60.50 euros

Key Responsibilities:

Deskside & TechBar Support
• Provide in-person and remote deskside support for end users, including issue resolution for laptops, desktops, mobile devices, printers, and peripherals.
• Operate the onsite TechBar to provide walk-up support, device troubleshooting, and user guidance.
• Troubleshoot OS and software issues across Windows 10/11 and Microsoft 365 environments.
• Perform IMACD tasks related to end-user hardware and software.
• Maintain accurate documentation of incidents, service requests, asset movements, configurations, and procedures in the ITSM platform (e.g., ServiceNow).
• Contribute to knowledge base articles and IT process improvements.

knowledge of:
o Windows 10/11
o Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP)
• Excellent troubleshooting, customer service, and communication skills.
• Ability to work independently and manage priorities.

Must be able to travel by car or public transportation within 45 minutes to the tech bar location.

Company data

Company data

(MP) ATOS Netherlands BV

Role description and task arrangements

Update: Resumes may be in English or Dutch.

Looking for an OSS engineer to staff the tech bar at our client’s location in Best.
Two hours a day on workdays (Mon–Fri).
Travel time counts as working time but is limited to a maximum of 1 hour per day.
Maximum rate: 60.50 euros

Key Responsibilities:

Deskside & TechBar Support
• Provide in-person and remote deskside support for end users, including issue resolution for laptops, desktops, mobile devices, printers, and peripherals.
• Operate the onsite TechBar to provide walk-up support, device troubleshooting, and user guidance.
• Troubleshoot OS and software issues across Windows 10/11 and Microsoft 365 environments.
• Perform IMACD tasks related to end-user hardware and software.
• Maintain accurate documentation of incidents, service requests, asset movements, configurations, and procedures in the ITSM platform (e.g., ServiceNow).
• Contribute to knowledge base articles and IT process improvements.

knowledge of:
o Windows 10/11
o Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP)
• Excellent troubleshooting, customer service, and communication skills.
• Ability to work independently and manage priorities.

Must be able to travel by car or public transportation within 45 minutes to the tech bar location.

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