As an experienced Microsoft 365 Specialist, you are the point of contact for users with questions and problems relating to Microsoft 365. You ensure that they can work optimally and comfortably. In addition, you are constantly looking for ways to make the Microsoft 365 environment smarter, more stable, and more user-friendly.

In practice, your duties will consist of:

• Providing daily support to users with questions and incidents related to Teams, SharePoint, OneDrive, Exchange, and other Microsoft 365 applications (Outlook, Word, Excel, PowerPoint);
• Solving complex user problems (2nd/3rd line), including analysis of recurring issues and structural solutions;
• Actively improving and optimizing the Microsoft 365 environment based on user experiences and best practices;
• Perform preventive maintenance to avoid disruptions and usage problems;
• Identifying bottlenecks in use, design, and adoption, and translating these into concrete proposals for improvement;
• Investigating new Microsoft 365 functionalities and determining how they can add value to the organization;
• Preparing and maintaining clear user documentation, manuals, and instructions;
• Preparing, testing, and supervising updates and changes;
• Developing and monitoring policies, guidelines, and standards for the use of Microsoft 365;
• Addressing and supervising major improvements and changes on a project basis.

What do you bring?

• You have a higher professional education (HBO) working and thinking level;
• You have at least 4 years of demonstrable experience as a Microsoft 365 Specialist, with a strong focus on user support and environment improvement;
• You derive energy from helping users and know how to explain technical solutions clearly and comprehensively;
• You are communicative, service-oriented, pragmatic, and stress-resistant;
• You work independently, are proactive, and always think one step ahead;
• You have good analytical skills and look beyond treating symptoms;
• You have in-depth knowledge and experience with Microsoft 365, Teams, SharePoint, Exchange, and Microsoft 365 apps such as Outlook, Word, Excel, and PowerPoint.